Azazel Audio

Privacy Notice

Last updated: July 29, 2026

1. Who we are

Azazel Audio ("we", "us", "our") develops and sells audio software plugins. This Privacy Notice explains what personal data we collect, why we collect it, and how we handle it. Azazel Audio is the data controller for personal data collected through this website and our software.

2. Personal data we collect

  • Account data: email address, name (if provided), and login credentials when you create an account.
  • Order data: email address, licence keys, and order history associated with your purchases. Payment card details are handled by Paddle and never touch our servers.
  • Support data: messages you send us and any information you include in them.
  • Usage & device data: IP address, browser type, pages viewed, and similar telemetry from your visits to the website.

3. Why we use your data (purposes & legal basis)

  • Provide the service — create your account, deliver purchased software, issue licence keys (contract performance).
  • Customer support — respond to your inquiries (legitimate interests / contract performance).
  • Security & fraud prevention — protect the service and our users (legitimate interests, legal obligation).
  • Product improvement — understand usage and improve our software and site (legitimate interests).
  • Legal compliance — comply with tax, accounting, and other legal obligations (legal obligation).

4. Who we share data with

  • Paddle — our Merchant of Record for all sales. Paddle handles payments, billing, tax compliance, invoicing, subscription management, and refunds. See Paddle's privacy policy.
  • Service providers / subprocessors — hosting, database, email delivery, analytics, and support tooling providers that process data on our behalf under appropriate agreements.
  • Professional advisers — legal, accounting, or similar advisers where necessary.
  • Authorities — where required by law, court order, or to protect our rights.

We do not sell your personal data.

5. International transfers

Some of our providers may process data outside your country of residence. Where applicable, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Data retention

We retain personal data only as long as necessary for the purposes described above, including to satisfy legal, tax, accounting, or reporting obligations. Order and licence records are typically retained for the life of the licence plus the period required by applicable law. Data no longer needed is deleted or anonymised.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, to data portability, and to withdraw consent. You may also have a right to lodge a complaint with your local data protection supervisory authority. To exercise these rights, contact us using the details below; we will respond within the timeframe required by applicable law (typically one month under UK/EU GDPR).

8. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and secure hosting. No system is perfectly secure, but we work to protect your data against unauthorised access, alteration, disclosure, or destruction.

9. Cookies

The website uses essential cookies required for the site to function (for example, to keep you signed in and remember your cart). We may also use limited analytics cookies to understand aggregate usage. You can manage cookies through your browser settings.

10. Changes to this notice

We may update this Privacy Notice from time to time. The "Last updated" date at the top reflects the latest revision.

11. Contact

Questions or privacy requests can be sent to Azazel Audio via the contact details on our website.